I want to read books on Medialaze with different devices. Is that possible?
Yes, you can read books on Medialaze on all the mainstream devices. Smartphones, tablets, eReaders, laptops and PCs all work with Medialaze. Apple products, Android devices and desktop computers all allow you to access our content. Since we are also mobile-friendly, you can even access content on the go!
I want to read Medialaze content on different browsers. Is this possible?
Absolutely! Our site not only works with all the leading web browsers, but also all mainstream devices. We support the latest versions of the following: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater. These are all supported when used on operating systems such as Windows Phone, Windows, Mac OS, iOS, Android and Linux.
I can’t seem to get my book to work. What do I do?
Contact our support staff in a situation where your book appears to not be working. They will want to know a few things: what kind of device you are using, the operating system that is being used, and which book you are trying to read. Then, they will be able to correct the issue so you can continue reading your book.
I need to speak with someone about other technical questions.
Use our contact form to contact the support team. Detail what problems you are experiencing on the form, and our support staff will investigate the matter and respond to your inquiry.
I’m having trouble accessing my book, what should I do?
First, download Adobe Digital Editions from here download. You will need this program in order to be able to read from our library.
I’m trying to use content, but it’s not functioning right now. How can it be fixed?
Issues with content on our site can be fixed by contacting our support staff. Tell them what content you are accessing. Then, let them know what device you are using. Lastly, describe the issues in detail. Once they get all this information, they will take care of the problem for you.
I cancelled my membership. Will I receive a confirmation?
Yes, you will receive a confirmation email to the email address that was used to create the account upon cancellation of your membership. Should you not receive this confirmation, please contact a support representative to ensure you will not be billed further.
Is there a toll-free number I can call to talk to a live representative?
I notice that I was still charged after canceling my membership. What should I do?
Once your membership has been cancelled, you will no longer be billed and will receive a confirmation email. You will still be able to access your membership for the remainder of your subscription. If by accident you receive a charge after cancellation, contact us and our customer service department will look into the matter for you.
Am I allowed to end my subscription? If so, how?
What are the different refund eligibilities?
Please see below to determine if you are eligible for a refund.
- If you encountered technical difficulties, were a victim of fraud, or if you received an erroneous bill, we may refund you.
- We may refund you if you did not receive the experience you expected from our website.
What will charges from Medialaze look like on my statement?
You will see "medialaze.com 8665077014” on your statement. If you have any questions, please contact us.
Will new content ever be added?
Yes! You can expect to see new content up daily. We work diligently to make sure you are given the most complete library possible.