Need Assistance?


Find Your Answers

Yes, you can read books on Medialaze on all the mainstream devices. Smartphones, tablets, eReaders, laptops and PCs all work with Medialaze. Apple products, Android devices and desktop computers all allow you to access our content. Since we are also mobile-friendly, you can even access content on the go!
Absolutely! Our site not only works with all the leading web browsers, but also all mainstream devices. We support the latest versions of the following: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater. These are all supported when used on operating systems such as Windows Phone, Windows, Mac OS, iOS, Android and Linux.
Contact our support staff in a situation where your book appears to not be working. They will want to know a few things: what kind of device you are using, the operating system that is being used, and which book you are trying to read. Then, they will be able to correct the issue so you can continue reading your book.
Use our contact form to contact the support team. Detail what problems you are experiencing on the form, and our support staff will investigate the matter and respond to your inquiry.
First, download Adobe Digital Editions from here download. You will need this program in order to be able to read from our library.
Issues with content on our site can be fixed by contacting our support staff. Tell them what content you are accessing. Then, let them know what device you are using. Lastly, describe the issues in detail. Once they get all this information, they will take care of the problem for you.
Yes, you will receive a confirmation email to the email address that was used to create the account upon cancellation of your membership. Should you not receive this confirmation, please contact a support representative to ensure you will not be billed further.
Absolutely. Our toll-free number that will connect you with a live member of our staff is 1-866-507-7014. Our email address is
Once your membership has been cancelled, you will no longer be billed and will receive a confirmation email. You will still be able to access your membership for the remainder of your subscription. If by accident you receive a charge after cancellation, contact us and our customer service department will look into the matter for you.
You are allowed to cancel your subscription at any time. When you decide to cancel your subscription, you have two options. You can either use our online cancellation form click here, or give us a call at 1-866-507-7014 to talk with a live representative.
Please see below to determine if you are eligible for a refund.
  1. If you encountered technical difficulties, were a victim of fraud, or if you received an erroneous bill, we may refund you.
  2. We may refund you if you did not receive the experience you expected from our website.
Do you need additional assistance or would like to request a refund? Give our live representatives a call at our toll-free number, 1-866-507-7014.
You will see " 8665077014” on your statement. If you have any questions, please contact us.
Yes! You can expect to see new content up daily. We work diligently to make sure you are given the most complete library possible.